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Warranty Policy


GOALLY LIMITED WARRANTY - USA

This Limited Warranty applies only if you purchased your Goally in the United States.

What does this warranty cover and how long does it last? Goally warrants that a new Goally device (including any ancillary parts that may be packaged with it) will be free from defects in materials and workmanship under normal use in accordance with Goally's published user documentation for one year from the date of original retail purchase in its original packaging by you. If a Goally device has been refurbished, Goally warrants that the Goally device (including any ancillary parts that may be packaged with it) will be free from defects in materials and workmanship under normal use in accordance with Goally's published user documentation for one year from the original date of retail purchase by you (these warranties are collectively referred to as our "Limited Warranty").

What will Goally do? If a defect arises and you return your Goally device during the Limited Warranty period (which is one year for new devices and refurbished devices), Goally will in its sole discretion and to the extent permitted by law repair your Goally device using new or refurbished parts, replace your Goally device with a new or refurbished Goally device functionally at least equivalent to yours, or accept the return of your Goally device in exchange for a refund of the purchase price you paid for your Goally device. If Goally repairs or replaces your Goally device, the repaired or replaced Goally device will continue to be warranted for the remaining time of the original warranty period. All returned parts for which you have received a replacement will become the property of Goally. Nothing in this Limited Warranty will reduce or otherwise affect your statutory rights in relation to your Goally device. THE LIMITED WARRANTY WRITTEN ABOVE IS THE ONLY EXPRESS WARRANTY GOALLY PROVIDES FOR YOUR GOALLY DEVICE. AND THE ABOVE REMEDY IS YOUR SOLE REMEDY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. GOALLY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES OR IMPLIED, ARISING FROM COURSE OF CONDUCT OR OTHERWISE, REGARDING YOUR GOALLY DEVICE, EXCEPT THAT ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE LIMITED IN DURATION TO THE PERIOD OF THE EXPRESS WARRANTY ABOVE (ONE YEAR).

What does this warranty not cover? This Limited Warranty is only valid and enforceable in locations where Goally device is sold and will apply only if you purchased your Goally device from Goally or its authorized resellers. This Limited Warranty only applies to hardware components (and not any software elements) of Goally device, and this Limited Warranty does not apply to damage caused by: (1) normal wear and tear; (2) accidents; (3) misuse (including failure to follow product documentation); (4) neglect; (5) disassembly; (6) alterations; (7) servicing other than by Goally authorized technicians; and (8) external causes such as, but not limited to, water damage, anomalies in the electrical current supplied to the device, and extreme thermal or environmental conditions. This Limited Warranty does not guarantee that use of the Goally device will be uninterrupted or error free. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOALLY AND ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY, “GOALLY PARTIES”) SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY (WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OR FAILURE OF ANY WARRANTY OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH YOUR Goally DEVICE OR THESE TERMS, INCLUDING ANY LOSS OF DATA, WHETHER OR NOT A GOALLY PARTY OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE GOALLY PARTIES' TOTAL LIABILITY IN CONNECTION WITH YOUR GOALLY DEVICE OR THIS LIMITED WARRANTY WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID GOALLY FOR YOUR GOALLY DEVICE.

How do you get service? To make a claim under the Limited Warranty, please contact Goally Support at the email, address or telephone number below
Email: familysupport@goally.co
Tel: +1 720-515-5178
Address: Goally, 3550 Frontier Ave D, Boulder, CO 80301

Other limitations: No vendor, seller, authorized reseller, employee or representative of Goally or its affiliates or any third party is authorized to make any modification, extension or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect.